After you read our contract you’ll realize how easy we make it.
You pack your car with your belongings, we pick up your car at your home, drive it to your destination using the shortest route (New England to Florida in two days) and we deliver it right to your driveway. In many cases, we can even meet you at the airport as you come off your plane.
Our contract is simple and easy to understand. No hidden fees, no winch fees, no special clauses, no brokers.
Compare other auto delivery contracts to Professional Drivers. You be the judge.
This is a real contract from a standard auto trucking company. Let’s look at it and compare it to that of Professional Drivers.
Contract Terms and Conditions
|1. The customer is responsible for preparing the vehicle for transport. Including: disarming any alarm systems (keys must also be provided to any alarm system.), removing any loose parts, protruding accessories, low hanging spoilers, etc. Any part of the vehicle that falls off during transport is the customer’s responsibility which includes damages caused to any and all other vehicles involved.||You know that when the very first paragraph of a contract says, “if your car falls apart, we’re not responsible,” you’re in for an interesting experience.|
|2. The vehicle owner or customer must, in their absence, designate a person to act as their agent at the point of pickup and/or delivery, if for any reason they are unavailable.|
|3. The transporter will not be responsible for any exhaust system, mufflers, or tail pipes, any mechanical function damage to include engine, transmission, rear end, motor mounts, drive trains, wiring systems, cooling systems, window motors, radios, stereo systems, power steering, air bag, brake systems, clutch cable or clutch, vehicle computerized components, alarm systems (anything that is mechanical or electrical.) Except by fault of drivers negligent.||Keep an eye on the ever-increasing list of things for which they aren’t responsible. In addition to not being responsible for your vehicle falling apart, here’s a whole list of other things.
By the way, that’s not my type, but straight from the contract.
|4. The transporter will inform the customer by phone prior to delivery. It is the customer’s responsibility to have the full payment ready when the transporter’s driver arrives. In order to affect pick up and delivery of the vehicle the customer agrees to meet the transporter’s driver at a reasonable time and place.||At first glance, this seems perfectly reasonable. Except, if you look down at paragraph 10, cash and cashier’s checks are the only forms of payment accepted.|
|5. The transporter will not be responsible for damage caused by freezing or engine, cooling system, batteries, or due to leaking fluids.||Not responsible again.|
|6. Pickup and delivery dates are only estimates, there are no guarantees. No exceptions. The transporter or broker will not be held responsible for delays for any reason. The transporter or broker is not responsible for damages caused by delays (i.e.: rental car reimbursement).||While unforeseeable circumstances CAN occure, Professional Drivers makes every effort to delivery your vehicle EXACTLY when we promised to deliver it. As a matter of fact, we often meet our clients at the airport with their vehicle.|
|7a. The customer verifies the vehicle is free of contents.||Professional Drivers is one of the few delivery services that allow you to transport your vehicle filled up with your personal possessions. This will save you considerable shipping charges.|
|7b. WEIGHT of a vehicle is an important factor when arranging for auto transportation. An overweight and/or overloaded vehicle may be refused for transport. Approximately 100 pounds of additional weight in the trunk of the vehicle is permitted.
Personal items are packed at your own risk and are covered by your insurance.
|This is another company’s policy on personal items in your vehicle. Professional Drivers allows you to place as much of your stuff in your trunk and backseat as you like.|
|8. The Transporter will not be responsible for any convertible tops that are loose, torn, or have visible wear, vehicle boots, caps, masks, bras, or any other type of canvas or material covering. No exceptions.||Not responsible again.|
|9. Exceptions for damage must be noted on the post trip inspection form at the time of delivery, a claim for damage not documented on the post trip inspection form will not be honored. All claims must be made in writing within 15 days of delivery with a statement of specific damages claimed. No auto rental will be honored for delays, damage, accidents or any other reasons.||Just another way of saying “not responsible”|
|10. All payments for transport must be in the form of cash or cashier’s check. The customer agrees that if the payment cannot be made at time of delivery, the vehicle will be stored at the customer’s expense. Should the customer be unable to accept delivery for any reason, the vehicle will be stored. Any and all storage and/or delivery or re-delivery charges will be the responsibility of the customer. We have the right to cancel at anytime for any reason.||Professional Drivers accepts Visa, MasterCard and personal checks. We also don’t insist on payment in full before we hand over your keys.
Also, notice how harsh those storage charges are, both here and in #19, but it never says exactly how much the fees are.
|11. If a truck is sent to acquire the vehicle and it is not there or is unavailable or has been moved, or cannot be picked up for any other reason and additional $100.00 fee will be added to the transport cost.||At Professional Drivers, we never use trucks to transport your vehicle. You contracted for auto drive-away, and that’s what you get.|
|12. The Transporter has the primary insurance responsibility.|
|13. All claims will be settled at actual cost.|
|14. No claim or legal action of any kind may be initiated agains the transporter’s agency or the transporter broker (if any). All claims for damage must be made to the transporter.||Professional Drivers will never broker out the delivery of your car. We only use drivers known and trained by us. Many companies just put an ad in the newspaper and hire the first person to respond, usually a college student looking for a cheap (or paid) ride to school or spring break.|
|15. If the customer were to send a cashier’s check, money order of personal check for the deposit amount or the total amount and a stop payment was issued on the check or money order the customer would be sent to our collection agency immediately and charged the original amount sent plus a 40% collection fee.|
|16. The Transporter will not be responsible for any damage not resulting from the transporter negligence.||This clause must be here just in case you didn’t notice all the others.|
|17. We charge a two hundred dollar deposit. Customer must allow fifteen business days from first date of availability for vehicle to be assigned a carrier, if said customer’s car has not been assigned to a carrier within the fifteen business days, the customer is entitled to a full refund. Please note refunds can take up to thirty days. If customer does a charge back prior to thirty days, customer agrees they will be taken to small claims court and agrees to pay all filing, administration and attorneys fees.||This is an odd paragraph. If you read it carefully, along with paragraph 15 it says that you have to send a deposit, once the check clears, they have 15 business days to “assign a carrier”. That translates to up to 4 weeks before you know for sure whether or not they will actually transport your vehicle.|
|18. In the event the customer decides to cancel their order it needs to be in writing. Upon receiving cancellation for the order this company is no loner obligated to arrange transport of the vehicle(s). However, in the event that the vehicle(s) were assigned before cancellation of the order you will incur a $200.00 charge because you failed to properly cancel the order. The driver incurs charges to try to facilitate the pickup of the vehicle and was unable to do so due to the customer canceling the order. By submitting your order the owner/agent gives up the right to pursue any legal action in this matter.||Another interesting clause. If your vehicle hasn’t been picked up yet, but they were planning on it … they charge $200.00.|
|20. The customer agrees that should this vehicle become inoperative for any reason during the transport, a $350.00 (three hundred fifty) winch feewill be added to the transport charge and will be collected at time of vehicle delivery. Except for dead batteries. This charge must be paid by cash or cashier’s check no exceptions.||Not only are they not responsible for your car, but you will be charged $350.00 dollars on top of any damages.|
|21. Terminal to terminal delivery is always the least expensive and fastest method of transportation. Our satellite terminals in Long Island and Connecticut enable our customers to have a choice in transportation options.||It is true that terminal to terminal delivery is the least expensive method of transportation. But it is definitely not the fastest. The company that claims it is the fastest goes on to promise the availability of your vehicle between New England and Florida within 9 days of your drop off (if you pay for expedited service).
We pick up your vehicle at your home. You don’t need to drive to a terminal. And we can usually deliver your vehicle to Florida with only 2 overnights.
|You are bound to the above-mentioned Terms and Conditions upon submitting your order. By submitting an order you are stating that you have read, accepted and agree to the above terms and conditions.||Caveat Emptor! Let the buyer beware!|
|Several auto transport companies have ceased operations this season. Fuel prices have hit the truckers hard and businesses are closing for a variety of reasons. Beware of low prices quotes from auto transport companies. Many of them are uninsured, illegally operating, and do not have the capitol to keep their promises to their customers.||This is one of the few statements we agree with 100 percent. Professional Drivers has been in business for over 2 decades. Since we bill the customer gas based upon receipts, the varying fuel costs don’t affect us as much as other companies, and our primary focus is always on providing the absolute best customer service we can.|